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"Since becoming a resident at Worthington Lake Care Home my father’s health and general demeanour have improved dramatically. This is purely down to the care and attention he receives there, from the quality staff members across all the disciplines. He compares it to a 5-star hotel, and I couldn’t agree more."
Peter B
Son of Resident/Service User
"After viewing several care homes, there simply was no second choice other than Worthington Lake Care Home. Amazing staff, smart welcoming hotel style living. Open plan kitchen areas, balcony, and gardens etc.However, the thing that has continued to amaze us and make us feel so happy that there was a place for mum is the number of daily interactions and trips out etc that are arranged by Worthington Lake Care Home. I particularly love the “Make My Day” and the fact that activities are tailored to everyone."
Judith M
Daughter-in-law of Resident/Service User
"Worthington Lakes is a beautiful care home, well designed with a modern, clean and spacious layout, the rooms are large and provide everything Mum needs. The staff are so helpful, knowledgeable and caring, it is very reassuring knowing that Mum is so well looked after. Mum has not looked so well for years, she loves the position of her room as she can see everyone coming and going, and most importantly feels safe and secure - thank you everyone at Worthington Lake Care Home."
Rachael H
Daughter of Resident/Service User
"We have been really impressed by the care shown towards Mum in Worthington Lake. The facilities are fantastic, Mum's room is lovely and everywhere is spotlessly clean. Nothing seems too much trouble. We have found that everyone knows Mum well enough to feedback to us about her day. She has settled well and couldn't ask for more. Thank you."
Michelle S
Daughter of Resident/Service User
"My partner has joined the residents after suffering a stroke in November 2021. Despite a good recovery at the age of almost 89 he can be unsteady and had lost confidence and has become isolated through not leaving the house.Since joining the Lakeside community he has been encouraged to be as independent as possible, made new friends and even been out and about to places like the local library again."
Sheila F
Partner of Resident/Service User
"My grandfather is entirely at home in a wonderful, caring environment. He is entertained and challenged by the daily activities, is eating well and is enjoying life to a far greater degree than he was previously. All of the staff seem to go above and beyond in providing care and friendship."
Ben G
Grandson of Resident/Service User
"The care, dedication and commitment of all the staff are truly amazing. They are all very special people who go above and beyond to ensure all the residents receive a wonderful experience every single day. Mum thoroughly enjoyed her recent holiday and we will never be able to thank you enough for giving her this amazing opportunity. The home is managed in an extremely professional manner and the activities manager and her team are quite extraordinary, just brilliant!Thank you so much to the team for everything you all do for my mum. Without doubt or hesitation, we highly recommend Lakeside."
Janet C
Daughter of Resident/Service User
"Cannot fault Lakeside, the care and attention my mum receives is amazing. The care is fabulous, and the staff are amazing, friendly, approachable, and genuinely want the best for the residents."
Jackie E
Daughter of Resident/Service User
"The level of dedication from the whole team at Windsor House has been second to none. Our father-in-law has an excellent relationship with staff who he says will do anything for him. Bravo, Windsor House."
Maggie W
Daughter-in-law of Resident/Service User
"I cannot praise the staff at Windsor House enough for the care and compassion they showed towards my mum during her respite period of care. The staff went over and above to ensure she was cared for, including when she, unfortunately, became unwell. One staff member even did a 24-hour shift to ensure Mum was safe until she could be transferred to the hospital. The staff worked as a team to provide excellent care for their residents. Myself and family will be forever grateful to Windsor House for the kindness shown at a very difficult time."
Catherine C
Daughter of Resident/Service User
"Without Windsor House, I wouldn’t have a life. The staff have given me peace of mind, knowing that they are looking after my mum like they would their own family. I am always kept updated through pictures and Facebook portal which makes such a difference. I cannot praise the staff enough, I looked at several care homes and the warmth that I felt when I went to view Windsor House was amazing, and always recommend it."
Gwen W
Daughter of Resident/Service User
"Windsor House is a little hidden gem! I literally cannot thank all the staff enough for the care they are giving my mum. Putting a loved one into care isn’t an easy decision, I had many sleepless nights worrying about how mum would settle, somewhere other than home but thanks to the staff at Windsor House she is doing great and very happy!"
Sophie J
Daughter of Resident/Service User
"My lovely Nan has been a resident at Norley Hall Care Home for some years now and as a close family, we all felt a huge guilt cloud upon us as we were no longer able to look after her ourselves, I'm sure most families can relate to this. The staff and management have over the years become like our second family. They've been nothing but brilliant with my Nan, nothing's been too much trouble for them and we know she's in safe hands, which is a massive comfort to us. A massive thank you to all the fantastic staff for looking after an incredible lady"
Wendy L
Granddaughter of Resident/Service User
"From the moment I made my initial enquiry regarding the possibility of mum being cared for at Norley Hall to today, I and my family find the staff and service to be excellent. All staff members have a genuine care for their residents.My mum was reluctant to leave her home of 40 years but since moving in she is settled and so much happier. During a recent visit, mum told me and my sister that Norley Hall is the best care home in the world."
Son of Resident/Service User
"Mum has been a resident at Norley Hall for almost 12 years, which is an amazing achievement in itself. Even though she has inevitably deteriorated over time, we have always felt that mum has received the best care possible and that all the staff treat her with the dignity and respect she deserves. We've always felt very welcome in the home and have had honest, straightforward answers to any questions we may have had. We can honestly say that we have never left the home worried after any of our visits."
Philip H
Son of Resident/Service User
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