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"My lovely Nan has been a resident at Norley Hall Care Home for some years now and as a close family, we all felt a huge guilt cloud upon us as we were no longer able to look after her ourselves, I'm sure most families can relate to this. The staff and management have over the years become like our second family. They've been nothing but brilliant with my Nan, nothing's been too much trouble for them and we know she's in safe hands, which is a massive comfort to us. A massive thank you to all the fantastic staff for looking after an incredible lady"
Wendy L
Granddaughter of Resident/Service User
"Mum has been a resident at Norley Hall for almost 12 years, which is an amazing achievement in itself. Even though she has inevitably deteriorated over time, we have always felt that mum has received the best care possible and that all the staff treat her with the dignity and respect she deserves. We've always felt very welcome in the home and have had honest, straightforward answers to any questions we may have had. We can honestly say that we have never left the home worried after any of our visits."
Philip H
Son of Resident/Service User
"From the moment I made my initial enquiry regarding the possibility of mum being cared for at Norley Hall to today, I and my family find the staff and service to be excellent. All staff members have a genuine care for their residents.My mum was reluctant to leave her home of 40 years but since moving in she is settled and so much happier. During a recent visit, mum told me and my sister that Norley Hall is the best care home in the world."
Son of Resident/Service User
"My mother-in-law has been a resident since February 2022. She has never looked back, which gives us a real feeling that we did the right thing for her. This is down to all the staff at the home that looks after her like she was one of their family."
Shirley H
Daughter-in-law of Resident/Service User
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