Outstanding CQC feedback for Innovative Windsor House and Norley Hall Care Homes


Two of Millennium Care’s homes have recently been praised for their innovative approach to caring for the elderly at their Windsor House and Norley Hall Care Homes in Wigan having been given an Outstanding rating for being Responsive from CQC.


Norley Hall care home and Windsor House care home have been praised, commenting that ‘Wellbeing was at the heart of both the home and the provider’s vision’ in addition to ‘People received exceptionally personalised care which met their needs and wishes’. The report also commented on the home working hard to ensure that residents goals and aspirations had been met and how they had empowered a retired fire chief to achieve his goal by going back to work for the day.

Commenting on the success of the report, Ian Taylor, Manager at the Norley Hall stated, “the team here have all worked really hard towards our current CQC rating and we are all truly proud of our achievement.

We put the residents at the forefront of everything we do and that to me sums up being Responsive.  Pat Taylor, the resident spokesperson for the home had said that “I feel safe at Norley Hall, nothing is too much trouble for the staff, and they all work really hard.”

Elaine Lunn the activity coordinator at Norley Hall had recently been selected and won an award for the 2020 Millennium Care Heroes Award’s activity coordinator of the year.

Windsor House had also been praised for its visionary approach to innovative care with well-being being at the heart of the home. The report also commented on a number of well-being projects, including ‘Lego Therapy, exercise sessions and worked in conjunction with the charity Playlist for Life and Eden Alternative, to improve people’s experiences of care and life at the service. The service also worked with an organisation who provided volunteers to work with people on a regular basis. The volunteers were matched with people depending on their interests to provide meaningful engagement in activities’.

Both reports commended on how the homes strive to create meaningful lives for those that live in a care setting and how well led they both are. Commenting on the home’s successful report Kathryn Dysley, registered manager of Windsor House expressed her joy at ‘We have all worked so very hard to help achieve stimulating and meaningful lives for each of our residents, we continue to help dreams come true, with positive and joyful outcomes for all. All the team strive for outstanding results, we are at our happiest when our residents are smiling and having fun, our little house homes a family and we are all a very important part of that family’

The kind and compassionate culture of Windsor House has recently led to Kath Purnell from Windsor House being awarded the Resident Nominated Carer of the Year award and Ilze Boski received the ‘Gem’ award for her long-standing service, at the recent Millennium Care Heroes Awards.

Well done team Windsor and Norley Hall!

For more information on Norley hall care home visit https://www.millennium-care.co.uk/norley-hall-care-home/

For more information on Windsor House care home visit https://www.millennium-care.co.uk/windsor-house-care-home/