Staff are lovely – kind, hard-working, friendly and caring. Management are approachable and reactive. The home is very clean and never smells. My mum is not over keen on food at times but she does have unusual tastes! Food we see being served always looks tasty. Lovely home – can visit at any time. Highly recommended.Sarah D
They are an outstanding team. I will gladly recommend this care home to anyone in a similar position or in need of care, be it residential or nursing. Excellent, well done and thank you so much for making Mums time with you pleasant, nice and comfortable. Keep up the good work, please.Lindsey K
Marley Court is the nicest home I have visited. The staff are professional and treat residents as individuals and nothing is too much trouble, they go that extra mile to ensure their residents’ needs are met. Whatever time you visit the home is always very welcoming and calm. I just wish my dad could have been at Marley Court longer. Many thanks for all you did.Yvette H
Mum has now been in Marley Court for 6 months. She was very independent prior to a severe stroke and we have found a caring team at Marley Court trying very hard under difficult circumstances to help her to settle into her new home.Christine C
I was very pleased with the way Mum was welcomed into the home by staff. She settled quickly and talks about the high standards of comfort and cleanliness. Over the Christmas period, we were made very welcome and were able to join in with the celebrations yet there are facilities to visit in quieter areas without having to go to the resident’s bedroom.G D
My mother-in-law is very happy here. She settled in well straight away. I am impressed with the staff and the home itself.
All the staff I have met are very friendly, caring and helpful. They are lovely with the residents and I have noticed how they join in activities with them. They are welcoming to visitors, offering tea and extra space. The home is delightful – spacious, light, clean and comfortable.
Welcoming and caring. From the moment mum went to live there my sister and I have been delighted with the cleanliness, quality of food and attitude of the staff not only to residents but also to us. We certainly feel sure that we have made the right choice of care home. One which treats not just mums dementia but also her mobility problems whilst maintaining her dignity.J B
Immediately on entry, the home impresses as a calm, organised and welcoming environment. Residents are at ease, content and comfortable. All staff, without exception, are engaging and friendly and happy at their work. After 64 years in her own home, our Mum settled in instantly and feels both happy and secure. Standards of care, both day and night, are exceptional. I have no hesitation in giving my highest recommendation.Jim M
The care my gran received was fantastic. The carers obviously care a great deal about what they do and they do it very well. I am so happy that my gran was looked after by these lovely people until she passed away. This is a nice care home and I would recommend it to others. Thank you.E
Overall care and support is excellent. Staff are very caring towards residents and their families. Having to leave a loved one in a care home is a hard decision but we are confident to know that he is cared for and well looked after.Mandy J
My dad was resident here from late November till he passed on New Years Day. The nurse’s carers even cleaners and kitchen staff gave not just my dad but us as a family first class care. They were patient understanding and so very supportive to me and my family not just during the worst time of our lives but afterwards as well. Can’t thank them enough. Would highly recommend. Just hope when I’m of age I’m fortunate enough to reside somewhere like Lakeside Nursing and Residential Home.Tracey T
The care my mother has received during her time at Lakeside Nursing and Residential Home has been outstanding. Sadly my mum passed away recently but right to the end the love and care shown to her during this time will be a comfort to us in the future.Patricia C
Fantastic care given by all members of staff, from manager to office staff, kitchen staff and nursing staff. No request is too much trouble and support given to the family was priceless. Fabulous care home. Would recommend it to anyone.J H
Our experience of Lakeside Nursing and Residential Home was the best we could have asked for. The staff were amazing with my grandad who was very ill with lung cancer. We were made to feel very welcome, we spent a lot of the time there during the last weeks of his life and we couldn’t have asked for any better care. They cared for my grandad with dignity and respect and on his last day, the love and respect we felt will stay with us forever. Grandad called you all angels and you truly are.Danielle R
Very caring staff and management, with a very cheerful atmosphere. Many long-term residents who are well cared for.Mildred D
My dad spent a month in the specialist dementia unit here after being discharged from a hospital. He settled very quickly and felt at ease with all his carers. Me and the rest of the family were completely happy with the level of care and commitment from all the staff. The senior staff were lovely, kind and helpful and also the managers were welcoming, caring and friendly. There seemed to be lots of activities organised for the well-being of the residents. During what was a traumatic time for the family it was reassuring to know he was being cared for so well.Patricia B
Absolutely brilliant home. The staff couldn’t do enough for my mum and family. As a former care assistant, Brookdale is a place where I would have loved to have worked.Darren H
I cannot fault the staff and management at Brookdale during the time my husband spent in there.E V
Very friendly staff and very good care and support for my wife. I would recommend Brookdale care home to everybody.Ian H
Excellent members of staff that show compassion to all residents at all times, extremely high level of cleanliness with a welcoming atmosphere. The facilities that are on offer allow residents to maintain as much independence as possible.Petra W
From the moment I stepped into Lavender Hills Care Home, I was made most welcome. The staff were wonderful, helpful and caring. The meals were very good. I am hoping to go back there when my wife has respite. The bedroom was very clean and I had my own shower and toilet.Jack F
This home is nicely decorated and feels like home. It is run very well and we are impressed that there is never the stale smell associated within most other homes. The food is good with no complaints and a few extra pounds gained. We are kept informed of all changes and the team take the initiative to call doctors as needed The team deal with challenging situations as they arrive. We are happy with the care and would recommend Lavender Hills. The manager is superb.Donna E
My mother has been resident at the care home since March 2016.
The level of care she has received has been consistently high from the beginning. Lavender Hills always feels like a home rather than just a care centre. The atmosphere is friendly and residents are treated with sensitivity and dignity at all times. Staff are highly professional and caring.
As a relative, I have always been treated with great courtesy and I am made to feel welcome. I enjoy coming to the home. I would strongly recommend this home to future potential residents.J N
Both my mother and mother in law are residents at Lavender Hills and I felt I would like to express my continuing thanks for the care they both receive. I have been visiting now for over two years and have seen many changes all greatly improving the quality of care and decoration of the home. Upgrades have been ongoing and both inside and the grounds are beautifully kept. More importantly, the staff remain dedicated, hard working, friendly and the most caring people you could wish to meet. The whole team from management to cleaners etc are excellent! Both parents are happy and settled which is reassuring for all the family. Well done to everyone!Julie H
Brother has settled well in the home. Great relationship with staff.
Always clean, friendly and homely atmosphere.PT
My wife was admitted at the beginning of November 2016 and died there in March 2017. I cannot speak too highly of the care and attention that she received. All staff were forever kind, cheerful and ready to do what was necessary and then more.I visited every afternoon for four months and got to know all staff and some of the residents really well. There is a wonderful family atmosphere. I am full of admiration for all the staff. I did not realise that there were so many good people in our usually cynical world.Brian W
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