Receptionist - Langtree Care Home

As the home's Receptionist, you'll create a warm and welcoming atmosphere for residents, staff and visitors. Acting as the front of house, you'll be enthusiastic and passionate about Langtree Care Home and Millennium Care.

Alongside this, you will perform varied administrative and financial tasks, whilst maintaining your skills and undertaking such training and development as required.

The perfect candidate will be a people-person with a can-do attitude who has experience working in an administrative role in a health and social care setting.

Role Expectations:

Role Specific Duties:

• Take the lead with new enquiries, booking show arounds and recording all enquiries in the database
• Manage the home's show arounds, showcasing Langtree to new potential residents and their loved ones
• Provide enquiry and admission updates to the senior management team
• Day-to-day management of appointments, deliveries and all elements of the front desk operation whilst ensuring accuracy in the recording and communication of any related information
• To answer the telephone promptly and in a courteous manner
• To answer, record and process all incoming calls, messages, requests, questions or concerns
• To record residents' and their families' preferences in the system and communicate any outstanding requests or issues to management that may require additional monitoring or follow-up
• To support residents to maintain their relationships and connections with the local community
• Be responsible for promoting and safeguarding the welfare of the residents we are supporting.
• To be fully aware of activities and facilities within the care home and the local area
• The safekeeping of any incoming mail, parcels, building keys to allow access for maintenance and repairs when necessary
• To accurately handle credit card transactions including resolving any delayed or disputed charges whilst maintaining confidentiality
• To ensure the security of resident’s valuables, stock and keys. This will include ensuring company security procedures are strictly always adhered to
• To undertake any all-administration duties as requested
• To ensure all areas are kept clean and tidy
• To undertake show rounds for potential new residents
• To complete the administrative requirements for all new employees
• To ensure all staff records are kept up to date and are fully completed/compliant

Working with Others:

• To develop effective working relationships with other employees and support and develop new and less experienced members of the team
• To cooperate with the implementation, evaluation, orientation and induction of all new employees
• To attend and participate in team meetings
• To maintain and develop relationships with the residents, their families, friends and other visitors to the home.
• To be responsible for the health and safety of yourself as well as others in the home under the Health and Safety regulations whilst promptly reporting any hazards or potential hazards to the relevant person
• To maximise internal communication networks and have an extensive knowledge of the local area in order to promote and nurture positive relationships to answer residents' and visitors’ questions and make recommendations
• To work as part of a team and communicate with other departments to ensure excellent quality and service
• To immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the manager on duty

Leading by Example:

• To seek opportunities for professional and personal growth and development
• Be a role model for other members of the team and be an ambassador for the service
• Be professional, polite and reasonable at all times
• To provide a warm welcome to all new residents, team members and all visitors and to familiarise them with the home
• To take action to solve problems/complaints using appropriate service recovery guidelines
• To comply with COSHH regulations

Personal and Professional Development:

• Attend statutory training and any other training as directed whilst being open to learning opportunities
• Have a good understanding of dementia and how it affects those living with the disease
• Have a basic knowledge of CQC and the fundamental standards
• To adhere to all of Millennium Care UK Ltd.'s Policies and Procedures

Salary & Benefits:

• £14.50 per hour
• Complimentary meals, drinks and snacks throughout your shift
• Competitive salary
• A bespoke induction
• Ongoing training and development
• EAP + Benefits
• Partnership with My Staff Shop www.mystaffshop.com
• Employee of the month
• Employee of the year

About Millennium Care:

Millennium Care is a multi-award-winning, family-owned, B Corp accredited care organisation with a difference. Recently named ‘Care Employer of the Year’, we provide expert care across several homes, set in picturesque surroundings across Lancashire and Greater Manchester.

MILLENNIUM CARE DOES NOT ACCEPT SPONSORSHIP