Windsor House Manager Shortlisted for Esteemed ‘Manager of The Year’ Award

Windsor House Manager Shortlisted for Esteemed ‘Manager of The Year’ Award



Windsor House

We are thrilled to announce that our very own Kathryn Disley, who manages Windsor House in Wigan, has been shortlisted for the prestigious award of Manager of the Year at the Great British Care Awards.

As Manager, Kathryn has worked tirelessly to ensure that Residents at Windsor House care home live the best life that they possibly can. She constantly explores new ways to improve their environment, their wellbeing and their interactions with others.

The Manager of the Year award goes to a Manager who shows vision in developing person centred care and supporting staff to meet the ever changing needs of residents in the home.

The purpose of the Great British Care Awards is to pay tribute to those individuals in the care sector who have demonstrated outstanding excellence within their field of work. The finalists attended a virtual meeting last month where they were interviewed by several judges who themselves work within the care sector. The results will be announced at a regional gala dinner in April with the winners securing a place at the national awards.

This is a tremendous achievement for Kathryn and a fantastic recognition of her hard work and commitment to Windsor House. In particular, her efforts to keeping the home a safe space during the pandemic for both residents and staff alike.

Kathryn say’s  “I feel extremely honoured to be nominated for the Registered Manager’s Award and was more than surprised when I got word that I was shortlisted for the finals, it wasn’t expected at all.

I absolutely love managing Windsor House, coming to work every day feels like visiting a relatives house, so homely and warm, I can only explain it is like getting a huge hug from a friend and in a time when hugs feel so far and few between, I wouldn’t choose to be anywhere else right now. The nomination has certainly lifted the spirits of an already very happy care home.”

Kathryn continues “I have tried my very best over the last 2 years to bring some well deserved recognition to this fantastic team, they are doing some amazing things and it needed shouting from the roof tops, I truly feel that Windsor House is absolutely on a par with the larger environments and hopefully this is evident now. The foundations were always there, it just needed building on and we are now certainly on the ‘outstanding’ map.”


Kath Purnell senior carer say’s “The environment is so welcoming, it makes me proud to come to work.’

Steph Martindale, activity coordinator say’s “Kathryn always puts residents of Windsor House first and nothing is too much trouble, I feel supported with activities and it’s great to see, I’m so glad she has been shortlisted for this award it is very well deserve, well done.

Kathryn is a very interactive Manager who loves nothing more than to sit and chat with each of the residents that we care for at Windsor house. Her aim is that each and every resident feels like part of the Windsor House family.

She is very cheerful and positive and leads by example, to deliver the highest standard of care possible.

For more information on Windsor house visit

Windsor House – 01257 421325

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The tech-savvy residents of Millennium care are able to stay personally connected with friends and family

The tech-savvy residents of Millennium care are able to stay personally connected with friends and family

The tech-savvy residents of Millennium care are able to stay personally connected with friends and family during the ongoing pandemic.

Residents in Millennium care homes across Lancashire are connected with video calling and new technology with the aim to reduce the feeling of loneliness and keep people connected until they are able to socialise again.

Loneliness is something that can affect the elderly at the best of times, but perhaps none more so than during this lockdown – where seeing those you care about the most face to face is not an option.

With social distancing measures in place and all non-essential visits from family and friends temporarily stopped, Millennium care homes have been using Facebook portal not only to help residents stay connected with family and friends but to continue with popular activities and even learn a new skill; Makaton sign language.

Windsor House care home in Standish Wigan are using FaceTime to continue with some of their favourite activities including Lego Therapy and Performance poetry, Kitty Short from Creative confidence who provides the home with activities and Lego therapy is a regular visitor to Millennium care homes.

Kitty Short say’s “Using FaceTime has been an invaluable communication method for residents at Millennium care during what is a challenging time, We are using Facebook portal for many different things every day, residents in Millennium care homes are able to enjoy Lego Therapy, Performance poetry, some homes are learning Makaton Sign language and much more.”

Plans are in place for an outdoor music concert next Wednesday, Kitty from Creative Confidence will be using the grounds at Worthington Lake care home to put on a concert that can be enjoyed at a safe distance from balcony’s and ground floor room patios of the home.

Syma Haider a Director at Millennium care say’s “I am delighted to see the positive impact the Portals are having upon the well-being of residents and also their family members near and far. The homes have remained connected with outside entertainment which the residents would have missed dearly otherwise. The use of technology has meant that everyone can still remain connected at a very difficult time for everyone.”



For more information on Millennium care homes visit 


We’ve done it again, four in a row as Millennium care scoop Top 20 care home award

We’ve done it again, four in a row as Millennium care scoop Top 20 care home award

Out of the 1,868 care homes in the North West, it is a great achievement for Millennium care to be included in the Top 20 for four consecutive years.


The accolade is part of the annual awards based on over 90,000 reviews from care home residents as well as their friends and family. This year the award goes to that latest addition to the Millennium group Worthington Lake care home with a review score of 10 out of 10 just 12 months since opening in April 2019.

Previous Millennium care homes to win the award include Norley Hall care home, Wigan and Lakeside Nursing home Standish both homes have review scores of over 9.7.

“We appreciate the incredible work you are all doing at the moment, especially under such challenging circumstances.

We also think it would be a shame to postpone the 2020 Awards, especially after so much hard work and effort over the last twelve months.

With this in mind, we hope these awards will help boost your spirits and allow you to take a moment to celebrate your achievement and look forward to a positive future.

Congratulations to everyone at Millennium Care Group.”

Amanda Hopkins, reviews manager of, said: “It is only the residents and their families and friends who can give a real insight into what a care home is like, which is why we use their reviews to find the best care homes in the UK.

Located in the Standish, Wigan. Worthington Lake is a state-of-the-art purpose-built dementia care home offering exceptional levels of specialist dementia care in a setting that allows unrestricted access to outdoor living with views across the picturesque Worthington Reservoir.

Mrs A daughter of a resident said “Worthington Lake was recommended to me by a friend and I am so glad she did. The individual care and consideration given by all staff to all residents are second to none. My mum is so much happier and settled now and that means I am happier too. I enjoy my visits as I am always made to feel so welcome at any time. The home itself is light, airy and spacious with a good connection to the outdoors from lots of large windows to experience the wonderful setting, even in the winter months. The rooms are extremely clean, comfortable and relaxing, all having large and well equipped en-suite bathrooms.
I would most certainly recommend Worthington Lake to anyone who wants peace of mind that their loved one is being cared for to the very highest standards.


Ann Sheward, Worthington Lake home Manager said  “We are absolutely thrilled to have been awarded top 20, we strive to provide the best possible quality living experience for each person who lives with us at Worthington Lake and the passion and success of our team really shows in the reviews we get along with the award. The happiness and wellbeing of our residents is at the heart of everything we do.”

Well done to Millennium care homes for being award top 20 for the fourth consecutive year.

To view the Millennium Care Homes group reviews visit

For more in formation on Millennium care homes visit

Outstanding CQC feedback for Windsor House and Norley Hall Care Homes

Outstanding CQC feedback for Windsor House and Norley Hall Care Homes

Outstanding CQC feedback for Innovative Windsor House and Norley Hall Care Homes


Two of Millennium Care’s homes have recently been praised for their innovative approach to caring for the elderly at their Windsor House and Norley Hall Care Homes in Wigan having been given an Outstanding rating for being Responsive from CQC.


Norley Hall care home and Windsor House care home have been praised, commenting that ‘Wellbeing was at the heart of both the home and the provider’s vision’ in addition to ‘People received exceptionally personalised care which met their needs and wishes’. The report also commented on the home working hard to ensure that residents goals and aspirations had been met and how they had empowered a retired fire chief to achieve his goal by going back to work for the day.

Commenting on the success of the report, Ian Taylor, Manager at the Norley Hall stated, “the team here have all worked really hard towards our current CQC rating and we are all truly proud of our achievement.

We put the residents at the forefront of everything we do and that to me sums up being Responsive.  Pat Taylor, the resident spokesperson for the home had said that “I feel safe at Norley Hall, nothing is too much trouble for the staff, and they all work really hard.”

Elaine Lunn the activity coordinator at Norley Hall had recently been selected and won an award for the 2020 Millennium Care Heroes Award’s activity coordinator of the year.

Windsor House had also been praised for its visionary approach to innovative care with well-being being at the heart of the home. The report also commented on a number of well-being projects, including ‘Lego Therapy, exercise sessions and worked in conjunction with the charity Playlist for Life and Eden Alternative, to improve people’s experiences of care and life at the service. The service also worked with an organisation who provided volunteers to work with people on a regular basis. The volunteers were matched with people depending on their interests to provide meaningful engagement in activities’.

Both reports commended on how the homes strive to create meaningful lives for those that live in a care setting and how well led they both are. Commenting on the home’s successful report Kathryn Dysley, registered manager of Windsor House expressed her joy at ‘We have all worked so very hard to help achieve stimulating and meaningful lives for each of our residents, we continue to help dreams come true, with positive and joyful outcomes for all. All the team strive for outstanding results, we are at our happiest when our residents are smiling and having fun, our little house homes a family and we are all a very important part of that family’

The kind and compassionate culture of Windsor House has recently led to Kath Purnell from Windsor House being awarded the Resident Nominated Carer of the Year award and Ilze Boski received the ‘Gem’ award for her long-standing service, at the recent Millennium Care Heroes Awards.

Well done team Windsor and Norley Hall!

For more information on Norley hall care home visit

For more information on Windsor House care home visit


Windsor House have a very special volunteer who makes everybody’s day

Windsor House have a very special volunteer who makes everybody’s day

Ivan aged just 6 years old originally visited Windsor House care home based in Wigan with his grandmother Colette, who works as Activity Coordinator at Windsor House.

Ivan enjoyed it so much that he struck up a very special bond with the residents of Windsor House and now visits as often as he can.

Ivan has a very special gift, his caring nature and ability to communicate with the residents without barriers is utterly heart-warming to witness and he brings so much joy to the ladies and gents on each visit to the home, Windsor House  now call Ivan their youngest volunteer.

Looking at the photographs, it is possible to see just how much Ivan enjoys his visits and how engaged he is with all members of the Windsor house family. Ivan chats to residents with so much ease.

The well being of each resident he sees has increased significantly and they look forward to his visits. Ivan is a very attentive boy and much wiser than his years. He has many Grandmas and granddads now and Colette does not mind sharing at all.

Thank you for your visits Ivan we all look forward to our time together at Windsor House!

Millennium care climb Mount Snowdon and meet Residents at the top for Dementia UK

Millennium care climb Mount Snowdon and meet Residents at the top for Dementia UK

A group of colleagues from Millennium Care UK which operate Dementia care homes across Lancashire completed a fundraising challenge in Snowdonia National Park this weekend for Dementia UK


The team of 7 made up of HR, Director, Home Manager, Admin and Wellness Lead decided to climb the 1,085m mountain raising money for a cause very close to them and at the heart of their business.

The team were met at the summit of the mountain by four residents from Millennium homes Norley Hall and Worthington Lake both based in Wigan Lancashire.

Residents Jean, Joan, CC and Arthur who all live with Dementia were proud of the team and even presented them with trophies that had been inscribed with a message for each walker.

The care home residents travelled up the mountain by steam train enjoying the unbelievable views of Snowdonia, the train took 1 hour to reach the summit where they met with the walkers who had set off 3 hours prior climbing in hot temperatures.


Neda Ehtemam – Group Resident Wellbeing Lead

The climb up Snowdon was an opportunity to raise funds and awareness for people living with dementia and their carers. It also served as a great opportunity for our residents to take part and raise the profile that people who have the condition can lead adventurous and fun lives. It was a privilege to be greeted at the top by a number of our residents who had travelled up to the summit on the scenic steam train and presented trophies to all the climbers’ Neda Ehtemam – Group Resident Wellbeing Lead


Emily Fitzsimmons – HR generalist

“We were so lucky to have picked such a glorious day to climb Snowdon, clear views of the surrounding natural beauty spurred us on all the way to the summit. The excitement of reaching the summit was made even more magical by the enthusiasm of the residents who couldn’t wait to give us our well done awards.”


Jean O’brien resident from Worthington Lake care home

“it was a really good day, we got to the top and got something for doing it” Jean added “We all went and we all did really well with it”


Katie Hitchen HR Generalist 

“I have never really completed a challenge which is physically demanding, and so I was quite nervous about the Snowdon walk. I did find it difficult, especially with the steep sections and the heat, however it was all worth it to see the sheer joy on our residents faces and knowing how much we raised for a fantastic and significantly important cause.”


The fund raising is still going, you can donate to this fantastic cause by clicking on the link below.

For more information on Millennium care UK please visit






Windsor House care home residents relive memories of the RAF with surprise visit

Windsor House care home residents relive memories of the RAF with surprise visit

Windsor House care home in Standish Wigan were honoured when a representative of the Royal Air Force visited their home last week.

Chris, a serving member of the RAF kindly visited the home to present John Pennington, an RAF Veteran, a collage of pictures from the Battle of Britain memorial flight.

John was so overwhelmed with Chris visiting he shared his stories of his time in the RAF as they chatted for an hour over a cup of tea. John said “Oh it was fantastic, i really liked the chap and he gave me a picture which i now have displayed in my bedroom.

John went on to say “I thought i was going to be arrested when i first saw him, he was very smart in his uniform and although he is currently the same rank as what i was in the RAF i can tell he’s going to go far, he’s a very intelligent chap.”

The visit was organised by Colette Smith Activities Coordinator at Windsor house, Colette says “It was so nice to see John honoured for the time he served for his country. His daughter Kay was also present, and she said it was so lovely to see her dad enjoy such an occasion.”

John said the visit brought back many memories from his time in the RAF and he wasn’t the only one.

For Pat Kneal another resident at Windsor House it brought back the memories of her husband who was in the RAF when they first met during WW2.

Pat said “I filled up when he

Windsor House RAF visit

walked in, he was so handsome just like my husband when we first met, we were together for 71 years and i thought it was him coming back to see me as he passed away 2 years ago, it was a lovely afternoon and memories came flooding back.”

Windsor House care home have been working on a wish tree campaign making the wishes of their residents come true and were featured in the press recently for organising a wish of one of their residents to relive her dream of travelling in a sidecar.


For more information on Windsor House care home email call  01257 421325 or visit