How Lavender Hills care home are battling Coronavirs and putting a whole new meaning to PPE

How Lavender Hills care home are battling Coronavirs and putting a whole new meaning to PPE

Earlier this year when the news broke that a deadly virus was on the way Lavender Hills care home prepared as much as possible that meant they were in a position to deal with what was going to be the most challenging time the care sector has ever seen.

When Coronavirus hit the UK Lavender Hills care home were fortunate to have families and a local community offering their full support; volunteers offering transport for staff to and from work who otherwise would have to use public transport.

Volunteers helping to support all residents at Lavender Hills keeping them entertained in their bedrooms whilst social distancing was put in place.

Lavender Hills activities team have created a whole new meaning for PPE- Personalised private Entertainment.

Residents have been enjoying person cantered activities in the comfort and safety of their bedrooms including crafting, singing, dancing, facetiming and even one resident was found to be clubbing; enjoying a personal disco in her bedroom of the care home.

Nickie Brooks a member of the Activities team at Lavender Hills say’s “Making smiles is so important to us at Lavender Hills, keep smiling everyone.”

Lavender Hills now have Interactive Me set up; a new touchscreen memory tool to support people with living with dementia in the home, this Improves the mental and spiritual health of residents.

The interactive me tablets also have DUO installed meaning staff can call families anywhere in the home at any time of the day.

Carolyn Manager at Lavender Hills care home “We are in this together, and I know we are going through a tough time.

You are all important to us and we care about you and your family, we are trying to do everything we can to help all of us manage through this.  I seriously cannot thank you all enough.”

Staff have managed keep spirits high in the home by creating little videos, the home was bursting with laughter earlier in the week as they put together a peter kay Amarillo video and now plans are in place for a Benny hill sketch.

Carolyn continues “This brings the spirit of the staff up and also makes them think about something positive to do without having the anxiety and negative thoughts at these trying times.”

With early plans in put in place Lavender Hills were fortunate to have locked the home down early which has kept residents safe and well, stopping all none essential visits to hospitals.

To be able to fully locking down a District Nurse team came into Lavender Hills to train staff on how to apply dressings in order to minimise Nurse visits to the home.

Staffs and residents’ temperatures have been taken daily and documented along with support from the local CCG with obtaining tests so residents and staff have been able to keep on top of testing.

All staff now work in zone areas in order to eliminate the virus in the event an outbreak.

A new sink has been fitted outside the main entrance of the home with hand wash, paper towels and instructions on hand washing techniques which has worked very well with deliveries to the home and also staff entering and leaving the home.

Local MP Jake Berry has ensured that Lavender Hills have had extra PPE delivered to the home including shields, gloves and gowns.

Millennium care have supported all homes across the group with equipment needed to take temperatures and PPE to ensure the safety of all staff and residents.

All staff across the Millennium group are very positive on beating this virus and the teams are doing a great job on keeping everyone’s spirits up.

When Coronavirus is a thing of the past, Lavender Hills will be celebrating with a week long party with all staff members residents and their families.


The tech-savvy residents of Millennium care are able to stay personally connected with friends and family

The tech-savvy residents of Millennium care are able to stay personally connected with friends and family

The tech-savvy residents of Millennium care are able to stay personally connected with friends and family during the ongoing pandemic.

Residents in Millennium care homes across Lancashire are connected with video calling and new technology with the aim to reduce the feeling of loneliness and keep people connected until they are able to socialise again.

Loneliness is something that can affect the elderly at the best of times, but perhaps none more so than during this lockdown – where seeing those you care about the most face to face is not an option.

With social distancing measures in place and all non-essential visits from family and friends temporarily stopped, Millennium care homes have been using Facebook portal not only to help residents stay connected with family and friends but to continue with popular activities and even learn a new skill; Makaton sign language.

Windsor House care home in Standish Wigan are using FaceTime to continue with some of their favourite activities including Lego Therapy and Performance poetry, Kitty Short from Creative confidence who provides the home with activities and Lego therapy is a regular visitor to Millennium care homes.

Kitty Short say’s “Using FaceTime has been an invaluable communication method for residents at Millennium care during what is a challenging time, We are using Facebook portal for many different things every day, residents in Millennium care homes are able to enjoy Lego Therapy, Performance poetry, some homes are learning Makaton Sign language and much more.”

Plans are in place for an outdoor music concert next Wednesday, Kitty from Creative Confidence will be using the grounds at Worthington Lake care home to put on a concert that can be enjoyed at a safe distance from balcony’s and ground floor room patios of the home.

Syma Haider a Director at Millennium care say’s “I am delighted to see the positive impact the Portals are having upon the well-being of residents and also their family members near and far. The homes have remained connected with outside entertainment which the residents would have missed dearly otherwise. The use of technology has meant that everyone can still remain connected at a very difficult time for everyone.”



For more information on Millennium care homes visit 


We’ve done it again, four in a row as Millennium care scoop Top 20 care home award

We’ve done it again, four in a row as Millennium care scoop Top 20 care home award

Out of the 1,868 care homes in the North West, it is a great achievement for Millennium care to be included in the Top 20 for four consecutive years.


The accolade is part of the annual awards based on over 90,000 reviews from care home residents as well as their friends and family. This year the award goes to that latest addition to the Millennium group Worthington Lake care home with a review score of 10 out of 10 just 12 months since opening in April 2019.

Previous Millennium care homes to win the award include Norley Hall care home, Wigan and Lakeside Nursing home Standish both homes have review scores of over 9.7.

“We appreciate the incredible work you are all doing at the moment, especially under such challenging circumstances.

We also think it would be a shame to postpone the 2020 Awards, especially after so much hard work and effort over the last twelve months.

With this in mind, we hope these awards will help boost your spirits and allow you to take a moment to celebrate your achievement and look forward to a positive future.

Congratulations to everyone at Millennium Care Group.”

Amanda Hopkins, reviews manager of, said: “It is only the residents and their families and friends who can give a real insight into what a care home is like, which is why we use their reviews to find the best care homes in the UK.

Located in the Standish, Wigan. Worthington Lake is a state-of-the-art purpose-built dementia care home offering exceptional levels of specialist dementia care in a setting that allows unrestricted access to outdoor living with views across the picturesque Worthington Reservoir.

Mrs A daughter of a resident said “Worthington Lake was recommended to me by a friend and I am so glad she did. The individual care and consideration given by all staff to all residents are second to none. My mum is so much happier and settled now and that means I am happier too. I enjoy my visits as I am always made to feel so welcome at any time. The home itself is light, airy and spacious with a good connection to the outdoors from lots of large windows to experience the wonderful setting, even in the winter months. The rooms are extremely clean, comfortable and relaxing, all having large and well equipped en-suite bathrooms.
I would most certainly recommend Worthington Lake to anyone who wants peace of mind that their loved one is being cared for to the very highest standards.


Ann Sheward, Worthington Lake home Manager said  “We are absolutely thrilled to have been awarded top 20, we strive to provide the best possible quality living experience for each person who lives with us at Worthington Lake and the passion and success of our team really shows in the reviews we get along with the award. The happiness and wellbeing of our residents is at the heart of everything we do.”

Well done to Millennium care homes for being award top 20 for the fourth consecutive year.

To view the Millennium Care Homes group reviews visit

For more in formation on Millennium care homes visit